Refund policy

 

Return & Refund Policy (India)

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unused, unopened, and unworn

  • With original tags and packaging intact

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at contact.vivaherbs@gmail.com within 30 days of delivery.

Once your return request is approved, we will share:

  • Return instructions

  • Return shipping details

📍 Return Address:
Rohtas, Bihar, India

⚠️ Items sent back without prior return approval will not be accepted.

For any return-related queries, feel free to contact us at contact.vivaherbs@gmail.com.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at contact.vivaherbs@gmail.com with photos or videos, and we will resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food items, herbs, supplements, flowers, plants)

  • Personal care and wellness products

  • Opened or used health products

  • Custom or personalized products

  • Hazardous or flammable materials

  • Sale items and gift cards

If you’re unsure whether your item is eligible, please contact us before placing the order.

Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please:

  1. Return the original item (if eligible)

  2. Place a new order separately after return approval

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status.

If approved:

  • Refunds will be processed to the original payment method

  • The amount will be credited within 7–10 business days

Please note:
Banks or payment providers may take additional time to reflect the refund.

If 15 business days have passed since refund approval and you haven’t received it, please contact us at contact.vivaherbs@gmail.com.